Refund policy

Refund and Return Policy

Native Farm – Bendigo, Victoria, Australia

Last Updated: January, 2025

1. Cancellation Policy

Before Shipment: You may cancel your order at any time before it has been dispatched. To request a cancellation, please contact us immediately at contact@nativefarm.com.au with your order details.

After Shipment: Once your order has been shipped, cancellations are not permitted.

2. Refund Policy

Sales Are Final: Please note that all sales are final once the goods have been shipped. We do not offer refunds on items once they have been dispatched, except in the circumstances outlined below.

Defective or Incorrect Items: If you receive a defective or incorrect item, please notify us within 14 days of receiving your order. Your notification should include:

Your order number
A description of the issue
Photographic evidence, if applicable

We will review your case and, if approved, provide instructions for returning the item. Refunds or replacements for defective or incorrect items will be processed at our discretion.

3. Return Policy

General Returns: Due to the nature of our products, returns are generally not accepted. If you believe you have a valid reason for a return, please contact us within 14 days of receipt at contact@nativefarm.com.au. Approval for a return is subject to the following conditions:

The item must be unused
The item must be in its original packaging
The item must be in a condition suitable for resale

Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must first follow the return procedure (subject to the conditions above) and then place a new order for the desired product.

5. Third-Party Purchases

This policy applies exclusively to purchases made directly from Native Farm’s Shopify store. If you purchased our products through a third-party retailer, please refer to the retailer’s own refund and return policies.

6. Contact Us

If you have any questions or concerns regarding our refund and return policy, please contact us at:

Email: contact@nativefarm.com.au

7. Policy Updates

Native Farm reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be posted on this page along with an updated effective date. It is your responsibility to review this policy periodically.

Thank you for choosing Native Farm. We appreciate your business and strive to ensure your satisfaction with our products and services.